Operations
Assess Customer Satisfaction for a Cloud Kitchen and Formulate a Quality Management Plan Using Six Sigma
Six Sigma helps large companies redefine their internal processes. Use it to rewrite the way this cloud kitchen interacts with its customers.
Certified by
Role
Operations Manager
Industry
Food & Beverage
Menterns at work
17
Level
Basic
Time Commitment
Submit First Draft in 15 days
Duration
30 days
Tools you’ll learn
Here’s What You Work On
About the Company
The Deccan Burgers is a cloud kitchen based in Hyderabad. A cloud kitchen has no physical space for dine-in and is a delivery-only restaurant. It relies on online orders that are placed through online food aggregators or an online ordering enabled app or website.
Explore
the following work techniques
Voice of customer
Six Sigma
Learn more about our Menternship Principle
Bridging the gap
In this menternship, you will be using the principles of Six Sigma to formulate a quality management plan for The Deccan Burgers. Six Sigma is a quality-control methodology developed in 1986 by Motorola, Inc. Six Sigma is a set of management tools and techniques designed to improve business by reducing the likelihood of error. You will have to assess customer satisfaction through the customer reviews that have been provided to you. You will have to create a voice of the customer (VOC) table to understand the prominent problem. The next step would be to find the underlying cause behind the problem and developing a strategy to fix the problem.
Apply
the following skills
Customer Success
Project Management
Learn more about our Menternship Principle
Expected output
You will create a comprehensive quality improvement plan
Create
the following deliverables
Report on Pareto Chart
Analysis and Root Cause Analysis
Quality improvement plan based on insights
Learn more about our Menternship Principle
What you’ll need before starting
Looks like you don’t need anything to start this Menternship, so go ahead and enroll yourself now!
Why Do Menternships?
Each Menternship experience is powered by the MentorMind experiential learning model. We empower you as a Mentern to produce your own unique real work output through mentoring, deep-learning & applying your learnings to work.
All our Menternships are co-created with companies. They are designed for real-time work in the corporate function which allows all levers of a work experience to flourish in your Menternship experience.
You get access to a guild of industry mentors with remarkably diverse experience in their fields. Mentors help you with expert advice, domain guidance or to understand a specific task better. Moreover, you can always depend on our community of menterns, MentorMind Garage, to seek assistance from your co-menterns, guides & mentors!
Successfully completing a Menternship is no less that having practical, hands-on work experience. You earn a Certificate of Recognition from the Menternship partner company which can be showcased on your CV or your LinkedIn as a proof of your real skills!
As a Certified Mentern you earn a spot in the exclusive Mentern Perks Club, a MentorMind community that opens up networking amongst menterns from across the globe. MentorMind empowers the community with our amazing Perks Club guides, Do-With-Us workshops & access to work opportunities with our Corporate Partners!
Meet Our Certified Menterns
It was amazing! I learnt so many things like creating engagement on social media platforms. The 1:1 with mentors were super helpful. I learnt how to create Instagram ads, identify goals & do competitor analysis- so many things.
Ria Bothra
Menternship taken up by this mentern
Create an Effective Strategy to Increase Brand Online Presence & Engagement on Social Media
There was a lot of interactive sessions with Mentors. The Menternship I completed gave me a new perspective to how work has to be done. I truly enjoyed working with real figures & actual industry case studies.
Tejaswini Kapade
Menternship taken up by this mentern
Improve customer experience by analyzing product reviews of e-commerce website
John Sunith
Menternship taken up by this mentern
Analyse User Behaviour & Optimise the User Workflow Using a Machine Learning Algorithm
My experience was great as I got a chance to explore subjects like Analytics which are difficult to look for. The Menternship allowed to get subject knowledge and see what goes behind the making and delivering of a product.
Harsha Diwan
Menternship taken up by this mentern
Observe Consumer Behaviour at a Local Point of Sale, and Develop a Marketing Strategy for a Niche Health Beverage
My experience was very useful as I learnt so much about Fleet Management & Digital Marketing connected to the real-world scenario. I learnt how to actually work with social media channels like IG & Facebook.
Lova Kumar Uggina
Menternship taken up by this mentern
Create a B2B Digital Marketing Strategy for a Fleet Management Company to Expand to Other Countries
Assess Customer Satisfaction for a Cloud Kitchen and Formulate a Quality Management Plan Using Six Sigma
Six Sigma helps large companies redefine their internal processes. Use it to rewrite the way this cloud kitchen interacts with its customers.
Explore our curated Resource Hub
Get Guidance in One-on-One Mentor Hours
Ask Questions in our Biweekly AMA
Resolve all doubts on Mentor Support Chatbox
Get Actionable Mentor Feedback on your work
Learn & Network at the exclusive Mentern Perks Club
